Console not outputting 4K/HDR
4.5
The console is limited to 1080p even when connected to a 4K HDR TV.
Symptoms
- Low resolution
- HDR "Not Supported"
- Washed out colors
Possible Causes
- Old HDMI cable
- Wrong HDMI port on TV
- TV settings
Step-by-Step Fix
1
Use High-Speed Cable
Ensure you are using the HDMI 2.1 cable that came with the console.
2
Enable HDMI Deep Color
On your TV settings, enable "Enhanced Format" or "UHD Deep Color" for that port.
3
Check Console Settings
Go to Screen and Video > Video Output > Resolution and set to 2160p.
When to See a Technician
Not all HDMI ports on a TV support 4K/60Hz/HDR; check your TV manual.
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