Cloud unable to revoke shared access
4.5
Attempting to remove a user's access to a file or folder fails.
Symptoms
- User still appears in list
- "Error revoking access"
- Link remains active
Possible Causes
- Interface lag
- Inherited permissions
- Server error
Step-by-Step Fix
1
Refresh Page
The UI may not update immediately after revoking access.
2
Check Parent Folder
If the file is in a shared folder, you must revoke access at the folder level.
3
Delete the Link
If revoking a specific user fails, delete the entire share link.
When to See a Technician
Revoking access is a critical security step. If it fails, move the file to a new, unshared folder.
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