Cloud shared link not working
4.5
Recipients are unable to access files via the link you provided.
Symptoms
- "Link Expired"
- "Access Denied"
- 404 Page Not Found
Possible Causes
- Link deleted
- Permissions changed
- Link expired
Step-by-Step Fix
1
Verify Permissions
Ensure the link is set to "Anyone with the link" or the specific user.
2
Generate New Link
Delete the old link and create a fresh one.
3
Check Expiry Date
Ensure the link hasn't reached its pre-set expiration time.
When to See a Technician
Always test your shared links in an Incognito/Private window to see what a guest sees.
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