Cloud unable to restore previous versions
4.5
The restore process for an older version of a file fails.
Symptoms
- "Restore Failed" error
- File remains on current version
- Error loading history
Possible Causes
- Version corrupted
- Storage full
- Server error
Step-by-Step Fix
1
Download Old Version
Instead of restoring, try downloading the old version separately.
2
Check Storage
Restoring may temporarily use extra space.
3
Try Different Version
If one version fails, try the one before or after it.
When to See a Technician
Restoring a version overwrites the current one. Always make a copy before restoring.
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