Cloud unable to restore deleted files
4.5
The restore process fails when trying to recover files from the trash.
Symptoms
- "Restore Failed" error
- Files don't reappear in original folder
- Trash bin won't open
Possible Causes
- Retention period expired
- Storage limit reached
- Server timeout
Step-by-Step Fix
1
Check Retention Policy
Most services only keep deleted files for 30 days.
2
Free Up Space
You cannot restore files if your storage is currently full.
3
Restore to New Folder
Try restoring to a different location if the original folder is gone.
When to See a Technician
If the files are critical and the trash is empty, contact the service provider's support immediately.
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