Cloud unable to reconnect after downtime
4.5
The service is back online, but your devices are still showing as offline.
Symptoms
- Sync stuck
- Login required
- "Offline" status persists
Possible Causes
- Stale DNS cache
- App needs restart
- Token invalidated
Step-by-Step Fix
1
Restart Device
Clears network and app cache.
2
Flush DNS
Open CMD and type "ipconfig /flushdns".
3
Sign Out and In
Forces a fresh connection to the restored servers.
When to See a Technician
Sometimes a major outage forces all users to re-authenticate for security reasons.
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