Cloud unable to disable two-factor authentication
4.5
Attempting to turn off 2FA returns an error or is blocked.
Symptoms
- "Action not allowed"
- Settings won't save
- Requires code you don't have
Possible Causes
- Security policy
- Account under review
- Bug
Step-by-Step Fix
1
Verify Identity
You usually need a valid 2FA code to disable 2FA.
2
Check Admin Policy
Work accounts often mandate 2FA and won't let you disable it.
3
Contact Support
If you are locked out and need to disable it, support is the only way.
When to See a Technician
Disabling 2FA makes your account much easier to hack. Only do it if you are switching to a better method.
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