Cloud two-factor authentication failing
4.5
The 2FA code you enter is being rejected as invalid.
Symptoms
- "Invalid Code"
- Code expires too fast
- Locked out after attempts
Possible Causes
- Time sync issue
- Wrong account in app
- SMS delay
Step-by-Step Fix
1
Check Device Time
2FA is extremely sensitive to time. Ensure your phone time is automatic.
2
Use Backup Code
If the app/SMS fails, use one of the one-time codes you saved during setup.
3
Wait for New Code
Don't use a code that is about to expire; wait for the next one.
When to See a Technician
If you lost your 2FA device and backup codes, you will need to go through a lengthy account recovery process.
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