Cloud external apps not syncing
4.5
Linked third-party apps are not receiving or sending data to the cloud.
Symptoms
- Data missing in external app
- Sync error in dashboard
- Token expired
Possible Causes
- Expired OAuth token
- API rate limits
- App disconnected
Step-by-Step Fix
1
Reconnect the App
Disconnect and re-link the app to refresh the security token.
2
Check API Status
Ensure the external service isn't having an outage.
3
Verify Permissions
Ensure the app still has "Read/Write" access.
When to See a Technician
Tokens often expire after 30-90 days. Re-linking is the standard fix for sync issues.
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