Cloud API requests failing
4.5
Developers or apps are receiving errors when calling the cloud service API.
Symptoms
- Error 401 Unauthorized
- Error 500 Internal Server Error
- Timeout
Possible Causes
- Invalid API key
- Incorrect endpoint
- Server downtime
Step-by-Step Fix
1
Verify API Key
Ensure the key is active and has the correct permissions.
2
Check Documentation
Ensure you are using the correct URL and parameters.
3
Test with Postman
Try the request in a testing tool to rule out code bugs.
When to See a Technician
Check the "API Console" for detailed error logs and usage statistics.
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