Cloud backup failing
4.5
Automatic backups of your device to the cloud are not completing.
Symptoms
- "Backup Failed" notification
- Last backup was days ago
- Stuck at "Calculating"
Possible Causes
- Low battery
- WiFi only setting
- Large file causing hang
Step-by-Step Fix
1
Plug in Charger
Many devices only backup when charging.
2
Check WiFi Settings
Ensure "Backup over Cellular" is enabled if not on WiFi.
3
Identify Large Files
Exclude large videos or folders to see if the backup completes.
When to See a Technician
If backup fails consistently, try deleting the old backup and starting a fresh one.
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