App "Background Data" Not Working
4.5
The app only works when it is open; it won't download messages or sync in the background.
Symptoms
- No background sync
- Late messages
- Manual refresh required
Possible Causes
- Data saver enabled
- Background restriction
- Low power mode
Step-by-Step Fix
1
Disable Data Saver
Settings > Network > Data Saver > Turn OFF or add app to "Unrestricted" list.
2
Check App Info
Settings > Apps > [App Name] > Mobile Data > Enable "Background Data".
3
Enable "Background App Refresh" (iOS)
Settings > General > Background App Refresh.
When to See a Technician
Many users enable "Data Saver" and forget that it cripples background app functionality.
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