WiFi "Signal" is Strong but No Internet

4.5

Your device shows full bars of WiFi, but you can't load any websites.

Symptoms
  • Full bars
  • No internet
  • "Connected, no internet"
Possible Causes
  • Modem disconnected from ISP
  • Router DNS error
  • Account suspended

Step-by-Step Fix

1

Check the Modem Lights

Ensure the "Online" or "Internet" light is solid green/blue.

2

Restart Both Modem and Router

Unplug both, wait 60 seconds, then plug in the modem first.

3

Check ISP Outage Map

Use your mobile data to see if there is a local outage.

When to See a Technician

Full bars only mean you are connected to the ROUTER; it doesn't mean the router is connected to the WORLD.

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