WiFi "Connected, No Internet" (ISP Outage)
4.5
Your devices are connected to the router, but there is no internet access across the whole house.
Symptoms
- No internet
- Red light on modem
- All devices affected
Possible Causes
- ISP service outage
- Cut fiber/coax line
- Modem failure
Step-by-Step Fix
1
Check ISP Status Page
Use your phone's mobile data to check for outages in your area.
2
Reboot Modem and Router
Unplug for 60 seconds and plug back in.
3
Check Cable Connections
Ensure the line coming from the wall is tight.
When to See a Technician
If the "Internet" or "Online" light on your modem is red or off, the issue is outside your home.
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