Website video not playing

4.5

The video player is visible but the video won't start or shows an error.

Symptoms
  • Black screen
  • "Video format not supported"
  • Infinite buffering
Possible Causes
  • Missing codec
  • Ad-blocker interference
  • JavaScript disabled

Step-by-Step Fix

1

Disable Ad-Blocker

Blockers often stop video players from loading their content.

2

Update Browser

Modern video (HTML5) requires an up-to-date browser.

3

Check Internet Speed

High-def video requires at least 5Mbps for smooth playback.

When to See a Technician

If the video is from YouTube/Vimeo, check if those services are blocked on your network.

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