System recovery unable to detect mouse

4.5

The mouse cursor is missing or frozen in the recovery environment.

Symptoms
  • No cursor
  • Mouse clicks don't work
  • Touchpad unresponsive
Possible Causes
  • Missing I2C/HID drivers
  • Touchpad disabled in BIOS
  • USB conflict

Step-by-Step Fix

1

Use Keyboard Navigation

Use Tab, Arrow keys, and Enter to navigate the recovery menus.

2

Connect USB Mouse

External USB mice have better compatibility than built-in touchpads.

3

Check BIOS

Ensure the pointing device is set to "Advanced" or "Enabled" in BIOS.

When to See a Technician

Touchpads on newer laptops often require a specific driver that isn't included in the base recovery image.

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