Software crashing after update

4.5

A new version of the app was installed and now it won't work.

Symptoms
  • Crashes on startup
  • Settings reset
  • New bugs
Possible Causes
  • Incomplete update
  • Conflict with old settings
  • New version bug

Step-by-Step Fix

1

Clear App Data

Delete the app's folder in %AppData% (backup settings first!).

2

Roll Back Update

If possible, reinstall the previous stable version.

3

Check for Hotfix

Vendors often release small patches quickly after a major update.

When to See a Technician

Check the software's official forums to see if other users are reporting the same issue.

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