Smartwatch not syncing with phone
4.5
Steps, sleep data, or notifications are not transferring to the mobile app.
Symptoms
- Data missing in app
- "Not Connected" status
- No notifications
Possible Causes
- Bluetooth off
- App permissions
- Outdated app
Step-by-Step Fix
1
Toggle Bluetooth
Turn Bluetooth off and on on both the phone and the watch.
2
Check App Permissions
Ensure the companion app has access to Location, Nearby Devices, and Notifications.
3
Unpair and Repair
Remove the watch from Bluetooth settings and re-add it via the app.
When to See a Technician
Ensure the companion app is not being "optimized" or killed by the phone's battery management.
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