Smartwatch not syncing with phone

4.5

Steps, sleep data, or notifications are not transferring to the mobile app.

Symptoms
  • Data missing in app
  • "Not Connected" status
  • No notifications
Possible Causes
  • Bluetooth off
  • App permissions
  • Outdated app

Step-by-Step Fix

1

Toggle Bluetooth

Turn Bluetooth off and on on both the phone and the watch.

2

Check App Permissions

Ensure the companion app has access to Location, Nearby Devices, and Notifications.

3

Unpair and Repair

Remove the watch from Bluetooth settings and re-add it via the app.

When to See a Technician

Ensure the companion app is not being "optimized" or killed by the phone's battery management.

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