Smartwatch GPS Signal Not Found

4.5

When starting an outdoor run, the watch stays on "Connecting to GPS" indefinitely.

Symptoms
  • No GPS lock
  • Inaccurate distance
  • Map missing after run
Possible Causes
  • Tall buildings/Trees
  • Outdated A-GPS data
  • Hardware antenna failure

Step-by-Step Fix

1

Sync with Phone

Syncing with the app downloads "Assisted GPS" (A-GPS) data which speeds up satellite locking.

2

Move to Open Area

Go away from tall buildings or dense tree cover.

3

Wait for "Green" Lock

Don't start the workout until the GPS icon stops flashing.

When to See a Technician

Cold starts (after not using GPS for days) can take up to 2-3 minutes to get a lock.

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