Smart TV unable to detect external devices

4.5

The TV fails to show connected devices (consoles, players) in the input list.

Symptoms
  • Input list empty
  • Device name not showing
  • Auto-switch failing
Possible Causes
  • CEC disabled
  • Incompatible resolution
  • Faulty cable

Step-by-Step Fix

1

Enable HDMI-CEC

Look for "Anynet+", "Bravia Sync", or "Simplink" in settings and turn it on.

2

Check Device Power

Ensure the external device is fully powered on and outputting a signal.

3

Reset Input List

Some TVs have an "Edit Inputs" option to refresh the list.

When to See a Technician

If the device is 4K but the TV is 1080p, the TV won't "see" it unless the device is set to a lower resolution.

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