Smart TV unable to connect to WiFi

4.5

The TV sees the network but fails to establish a connection or obtain an IP address.

Symptoms
  • "Connection failed"
  • Incorrect password error
  • WiFi list empty
Possible Causes
  • Incorrect password
  • Weak signal
  • DHCP failure

Step-by-Step Fix

1

Restart Router and TV

Power cycle both devices simultaneously.

2

Check Date and Time

If the TV date is wrong, it cannot connect to secure WiFi networks.

3

Forget and Reconnect

Delete the network from the TV settings and enter the password again.

When to See a Technician

If the WiFi list is empty, the internal WiFi module may have become disconnected or failed.

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