Smart speaker unable to link music service

4.5

Failing to connect Spotify, Apple Music, or Pandora to your smart speaker account.

Symptoms
  • "Link Failed"
  • Service not in list
  • Login loop
Possible Causes
  • Region restriction
  • Account already linked
  • Browser block

Step-by-Step Fix

1

Update Speaker App

Ensure the Home/Alexa app is the latest version.

2

Check Service Region

Ensure your music account and speaker account are in the same country.

3

Unlink and Re-link

Remove the service completely and try adding it again.

When to See a Technician

Linking often requires a browser popup. Ensure your phone's default browser isn't blocking them.

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