Smart Speaker Not Responding to Voice Command

4.5

You say the wake word, but the speaker doesn't light up or respond.

Symptoms
  • No response
  • Wake word ignored
  • Red light on device
Possible Causes
  • Microphone muted
  • Background noise
  • Internet disconnected

Step-by-Step Fix

1

Check Mute Switch

Ensure the physical privacy switch isn't turned on (usually shows a red light).

2

Reduce Background Noise

Move the speaker away from TVs, fans, or other loud appliances.

3

Check Voice History

Use the app to see if the speaker heard you but didn't understand.

When to See a Technician

If the speaker is near a wall, reflections can make it harder for the mics to hear the wake word.

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