Smart speaker not responding to voice
4.5
The device does not react to the wake word (e.g., "Hey Google", "Alexa").
Symptoms
- No lights when speaking
- Ignored commands
- Red light showing
Possible Causes
- Mic muted
- Background noise
- Account issue
Step-by-Step Fix
1
Check Mute Switch
Ensure the physical microphone switch is in the ON position.
2
Reduce Noise
Move the speaker away from TVs, fans, or other loud appliances.
3
Retrain Voice Model
Use the app to re-teach the device your voice.
When to See a Technician
If the device shows a red ring or light, it usually means the microphone is disabled or there is a setup error.
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