Smart Speaker "Not Hearing" Wake Word

4.5

You have to shout "Alexa" or "Hey Google" several times before it responds.

Symptoms
  • No response
  • Must shout
  • Delayed reaction
Possible Causes
  • Dust in microphones
  • Background noise
  • Software hang

Step-by-Step Fix

1

Clean the Mic Holes

Use compressed air to blow dust out of the tiny holes on top of the speaker.

2

Move Away from Walls

Placing a speaker in a corner causes echoes that confuse the mics.

3

Restart the Device

Clears any temporary audio processing glitches.

When to See a Technician

If you have a TV or loud fan nearby, the speaker's "noise cancellation" might be filtering out your voice too.

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