Smart plug not turning on/off
4.5
The plug remains in its current state despite commands from the app.
Symptoms
- No "click" sound
- App says "On" but no power
- Offline status
Possible Causes
- Relay failure
- Overload protection
- WiFi loss
Step-by-Step Fix
1
Press Physical Button
Try the button on the plug itself to see if the relay clicks.
2
Check Load
Ensure the connected device doesn't exceed the plug's wattage (e.g., 1800W).
3
Reset Plug
Hold the power button for 10 seconds to factory reset.
When to See a Technician
If the plug doesn't "click" when the button is pressed, the internal mechanical relay has failed.
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