Smart device app unable to find devices
4.5
The app says "No devices found" even though they are powered on.
Symptoms
- Empty dashboard
- "Add Device" fails
- Scanning loop
Possible Causes
- Bluetooth off
- Location permissions missing
- Different WiFi
Step-by-Step Fix
1
Enable Bluetooth & Location
Most smart home apps require these to find new devices.
2
Check WiFi Band
Ensure your phone is on 2.4GHz if the device only supports 2.4GHz.
3
Disable VPN
VPNs prevent the app from "seeing" devices on your local network.
When to See a Technician
Many modern routers combine 2.4GHz and 5GHz. If discovery fails, temporarily disable 5GHz in your router.
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