Ransomware infection warning
4.5
Your files are encrypted and a message demands payment to unlock them.
Symptoms
- Files have .locked extension
- Ransom note on desktop
- Apps won't open
Possible Causes
- Malicious email attachment
- Unsafe download
- Exploit kit
Step-by-Step Fix
1
Disconnect from Network
Immediately turn off WiFi and unplug Ethernet to stop the spread.
2
Do Not Pay
Paying does not guarantee you will get your files back and funds criminals.
3
Restore from Offline Backup
Wipe the drive and restore your data from a backup that was not connected during the attack.
When to See a Technician
Ransomware is extremely difficult to decrypt without the key. Prevention is the only real cure.
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