Printer showing "Offline" on PC
4.5
The printer is turned on and connected, but the computer says it is offline.
Symptoms
- "Offline" status
- Jobs stuck in queue
- Cannot print
Possible Causes
- SNMP status bug
- IP address change
- Print spooler crash
Step-by-Step Fix
1
Restart Print Spooler
Run "services.msc", find "Print Spooler", right-click and Restart.
2
Uncheck "Use Printer Offline"
Open print queue > Printer menu > Uncheck "Use Printer Offline".
3
Check IP Address
Ensure the printer's IP matches the one in the port settings.
When to See a Technician
Assigning a static IP to your printer prevents it from going "offline" when the router reboots.
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