Printer "Non-Genuine" Cartridge Warning
4.5
You installed a third-party ink cartridge and the printer refuses to use it.
Symptoms
- Error message
- "Incompatible cartridge"
- Cannot print
Possible Causes
- DRM chip on cartridge
- Firmware update blocking 3rd party ink
Step-by-Step Fix
1
Click "OK" or "Continue"
Sometimes you can just bypass the warning by acknowledging the risk.
2
Clean the Chip
Wipe the gold contacts on the cartridge with a dry cloth.
3
Downgrade Firmware
Advanced: Some users revert to older firmware that didn't block generic ink.
When to See a Technician
Printer companies make their profit on ink, so they use software to discourage using cheaper alternatives.
Rate this Fix
0 / 5(0 ratings)
Comments (0)
No comments yet. Be the first to share!