Phone "Screen" Won't Turn Off During Calls
4.5
When you hold the phone to your ear, the screen stays on, causing accidental button presses with your face.
Symptoms
- Accidental mutes
- Face-dialing
- Screen stays bright
Possible Causes
- Proximity sensor blocked
- Case interference
- Software glitch
Step-by-Step Fix
1
Clean the Top Front
Wipe the area near the earpiece to clear the proximity sensor.
2
Remove Screen Protector
Some thick or poorly aligned protectors block the sensor.
3
Test in Safe Mode
See if a 3rd party app is interfering with the sensor service.
When to See a Technician
The proximity sensor uses infrared light to detect your face; if it's blocked, it thinks the phone is still in open air.
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