Multi-factor authentication device lost
4.5
You no longer have access to the phone or hardware key used for 2FA.
Symptoms
- Locked out of account
- Cannot receive codes
- No trusted device
Possible Causes
- Lost phone
- Broken hardware key
- Stolen device
Step-by-Step Fix
1
Use Backup Codes
Enter one of the 8-10 recovery codes you saved during setup.
2
Account Recovery
Follow the "I don't have my phone" link to start a manual identity review.
3
Remote Wipe
If the device was stolen, use "Find My" to wipe it and protect your accounts.
When to See a Technician
Recovery can take 3-5 days as a human must verify your identity to prevent hackers from taking over.
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