Laptop wireless mouse not pairing
4.5
The mouse and laptop refuse to establish a Bluetooth or RF link.
Symptoms
- Pairing timeout
- Incorrect PIN error
- Device not found
Possible Causes
- Bluetooth stack error
- Interference
- Mouse already paired elsewhere
Step-by-Step Fix
1
Reset Mouse
Look for a reset button or hold the pairing button for 10 seconds.
2
Restart Bluetooth Service
Use services.msc to restart the "Bluetooth Support Service".
3
Check Airplane Mode
Ensure all wireless communications are enabled.
When to See a Technician
If Bluetooth pairing fails, try "forgetting" the device in Windows and restarting both the mouse and the laptop.
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