Laptop unable to use BitLocker Network Unlock

4.5

The laptop fails to automatically unlock when connected to the corporate network.

Symptoms
  • Prompt for PIN/Key
  • No network unlock
  • Boot hang
Possible Causes
  • DHCP issue
  • WDS server down
  • Certificate mismatch

Step-by-Step Fix

1

Check Ethernet Connection

Network Unlock requires a wired connection (no WiFi).

2

Verify UEFI Network Stack

Ensure "Network Stack" is enabled in BIOS.

3

Check WDS Server

Ensure the Windows Deployment Services server is running.

When to See a Technician

Network Unlock only works over a wired Ethernet connection and requires a specific server-side setup.

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