Laptop unable to type numbers in BitLocker recovery screen

4.5

The number keys on your keyboard don't work when entering the recovery key.

Symptoms
  • Keys unresponsive
  • Numbers missing
  • Beeping sound
Possible Causes
  • NumLock state
  • Function key lock
  • Keyboard driver

Step-by-Step Fix

1

Try Top Row Numbers

Don't use the Numpad; use the numbers above the letters.

2

Check NumLock

Toggle it on/off.

3

Use Function Keys

On some laptops, you must hold "Fn" to type numbers.

When to See a Technician

BitLocker recovery screen often ignores the Numpad; use the standard number row instead.

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