Laptop unable to open Word
4.5
Microsoft Word won't launch or crashes when opening documents.
Symptoms
- App crash
- No response
- Stuck on splash
Possible Causes
- Corrupt Normal.dotm template
- Add-on conflict
- Old version
Step-by-Step Fix
1
Rename Normal.dotm
Rename the default template file to force Word to create a fresh one.
2
Disable Add-ins
Go to File > Options > Add-ins and disable all COM add-ins.
3
Update Word
Ensure you have the latest patches from Microsoft.
When to See a Technician
A corrupt Normal.dotm is the #1 cause of Word launch failures.
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