Laptop unable to open TurboTax

4.5

TurboTax won't open or crashes during the "Updating" phase.

Symptoms
  • Stuck on update
  • App crash
  • No response
Possible Causes
  • Corrupt update files
  • Permissions issue
  • .NET Framework error

Step-by-Step Fix

1

Run as Administrator

Required for the app to update itself correctly.

2

Clear Update Cache

Delete the contents of the TurboTax update folder.

3

Repair .NET Framework

TurboTax needs a working .NET installation.

When to See a Technician

If TurboTax won't open, try the online version as a fallback during tax season.

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