Laptop unable to open Spotify
4.5
The Spotify desktop app won't open or shows a black screen.
Symptoms
- Black screen
- No response
- App crash
Possible Causes
- Hardware acceleration bug
- Corrupt cache
- Old version
Step-by-Step Fix
1
Disable Hardware Acceleration
If you can get to settings, turn it off; otherwise, use a config file tweak.
2
Clean Reinstall
Remove Spotify and delete the Spotify folder in AppData before reinstalling.
3
Check Audio Output
Spotify can hang if it can't find a valid audio device.
When to See a Technician
The Microsoft Store version of Spotify is often more stable than the direct download version.
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