Laptop unable to open Skype
4.5
Skype won't launch, crashes on login, or shows a white screen.
Symptoms
- White screen
- App crash
- Login failed
Possible Causes
- Corrupt profile data
- Old version
- Firewall block
Step-by-Step Fix
1
Reset Skype Settings
Rename the "Skype" folder in AppData to "Skype_Old".
2
Update Skype
Download the latest version from Skype.com.
3
Check Firewall
Ensure Skype is allowed to communicate on ports 80 and 443.
When to See a Technician
If Skype is white, it's usually a rendering issue; try updating your graphics driver.
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