Laptop unable to open Photos app

4.5

The default image viewer flashes and closes or shows a "File system error".

Symptoms
  • App crash
  • Slow loading
  • Error -214...
Possible Causes
  • Corrupt app package
  • Old version
  • User profile issue

Step-by-Step Fix

1

Repair/Reset App

Go to Settings > Apps > Photos > Advanced options and click Reset.

2

Reinstall via PowerShell

Completely remove and re-install the Microsoft.Windows.Photos package.

3

Use Windows Photo Viewer

Enable the classic Windows 7 photo viewer via a registry tweak.

When to See a Technician

If Photos is slow, it's likely trying to sync a massive library from OneDrive.

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