Laptop unable to open Maps app

4.5

The default maps app won't load or shows a blank grid.

Symptoms
  • App crash
  • No map data
  • GPS not found
Possible Causes
  • Offline maps corrupt
  • Graphics driver issue
  • Location services off

Step-by-Step Fix

1

Download Offline Maps

Go to Settings > Apps > Offline maps and download your region.

2

Update Graphics Driver

Maps use 3D acceleration for rendering.

3

Reset Maps App

Go to Settings > Apps > Maps > Reset.

When to See a Technician

Laptops without a cellular modem use WiFi triangulation for location, which is less accurate than GPS.

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