Laptop unable to open Mail app

4.5

The Windows Mail app won't launch or shows a "Your account settings are out of date" error.

Symptoms
  • App crash
  • Sync failed
  • Password prompt loop
Possible Causes
  • Expired password
  • Corrupt app cache
  • Firewall block

Step-by-Step Fix

1

Update Password

Click the "Fix account" button and enter your new password.

2

Reset Mail App

Go to Settings > Apps > Mail and Calendar > Reset.

3

Check IMAP/POP Settings

Ensure your email provider allows third-party app access.

When to See a Technician

Microsoft is replacing the Mail app with the new "Outlook for Windows".

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