Laptop unable to open File Explorer
4.5
File Explorer hangs, crashes, or takes a long time to show files.
Symptoms
- "Working on it..." stuck
- Explorer.exe restart
- Slow folder loading
Possible Causes
- Corrupt thumbnail cache
- Network drive timeout
- Shell extension conflict
Step-by-Step Fix
1
Clear Explorer History
Go to Folder Options and click "Clear" under Privacy.
2
Restart Explorer.exe
Use Task Manager to kill and restart the process.
3
Disable Shell Extensions
Use "ShellExView" to find third-party context menu items causing crashes.
When to See a Technician
A slow Explorer is often caused by a disconnected network drive that Windows is trying to find.
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