Laptop unable to open CrystalDiskInfo
4.5
The disk health tool won't open or doesn't show your SSD.
Symptoms
- No response
- Drive missing
- App crash
Possible Causes
- Unsupported controller
- Permissions
- Old version
Step-by-Step Fix
1
Run as Administrator
Required to read S.M.A.R.T. data from drives.
2
Update to Latest Version
Newer NVMe SSDs need updated software to be recognized.
3
Check BIOS Mode
Ensure your SATA mode is set to AHCI (not RAID) for best compatibility.
When to See a Technician
If CrystalDiskInfo shows "Caution" in yellow, back up your data immediately; your drive is failing.
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