Laptop unable to open CrystalDiskInfo

4.5

The disk health tool won't open or doesn't show your SSD.

Symptoms
  • No response
  • Drive missing
  • App crash
Possible Causes
  • Unsupported controller
  • Permissions
  • Old version

Step-by-Step Fix

1

Run as Administrator

Required to read S.M.A.R.T. data from drives.

2

Update to Latest Version

Newer NVMe SSDs need updated software to be recognized.

3

Check BIOS Mode

Ensure your SATA mode is set to AHCI (not RAID) for best compatibility.

When to See a Technician

If CrystalDiskInfo shows "Caution" in yellow, back up your data immediately; your drive is failing.

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