Laptop unable to open Battle.net
4.5
The Blizzard launcher won't open or is stuck on "Starting Battle.net".
Symptoms
- Stuck on starting
- App crash
- Login error
Possible Causes
- Corrupt cache folder
- Agent.exe hang
- Security software block
Step-by-Step Fix
1
Delete Blizzard Cache
Delete the "Blizzard Entertainment" folder in %ProgramData%.
2
Kill Agent.exe
End the "Battle.net Update Agent" process in Task Manager.
3
Check Secondary Logon Service
Ensure the "Secondary Logon" service is set to Automatic.
When to See a Technician
Battle.net relies on the "Secondary Logon" service to install updates; if it's disabled, the app won't launch.
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