Laptop unable to backup recovery key to Azure AD

4.5

Cloud-joined laptops fail to upload their encryption keys to Entra ID (Azure AD).

Symptoms
  • Error in Event Viewer
  • Key missing in Intune
  • Sync error
Possible Causes
  • Intune policy conflict
  • MDM enrollment issue
  • No internet

Step-by-Step Fix

1

Check Intune Policy

Ensure the "Endpoint Protection" profile is correctly assigned.

2

Run dsregcmd /status

Verify the laptop is correctly Azure AD joined.

3

Manual Backup

Use "Backup-BitLockerKeyProtector" in PowerShell.

When to See a Technician

Azure AD backup requires the device to be properly enrolled in MDM (like Intune).

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