Laptop smart card reader not working
4.5
The built-in or external smart card reader fails to read cards.
Symptoms
- Card not detected
- Driver error
- Login fails
Possible Causes
- Dirty contacts
- Missing driver
- Service disabled
Step-by-Step Fix
1
Clean Card Contacts
Wipe the gold chip on the card with a soft cloth.
2
Enable Smart Card Service
Set "Smart Card" service to "Automatic" and start it.
3
Update Reader Driver
Check the manufacturer site for specific reader drivers.
When to See a Technician
Smart card readers are common in business laptops but often disabled in BIOS by default.
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