Laptop parental controls not working
4.5
Limits on screen time or app usage are not being enforced.
Symptoms
- No time limit
- Blocked apps open
- Activity not reported
Possible Causes
- Sync issue
- Local account used
- Service disabled
Step-by-Step Fix
1
Verify Microsoft Account
Ensure the child is logged in with their Microsoft account, not a local one.
2
Check Family Safety App
Update settings via the web portal or mobile app.
3
Restart Services
Ensure "Parental Controls" service is set to Automatic.
When to See a Technician
Parental controls only work if the child is using a Microsoft Account that is part of your "Family Group."
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