Laptop external mouse disconnecting
4.5
The mouse randomly stops working and requires reconnecting.
Symptoms
- "USB device not recognized"
- Mouse turns off
- Windows disconnect sound
Possible Causes
- Failing cable
- Loose USB port
- Power management
Step-by-Step Fix
1
Disable Power Saving
In Device Manager, uncheck "Allow the computer to turn off this device" for USB hubs.
2
Try Different Mouse
Determine if the issue is the mouse or the laptop.
3
Update USB Drivers
Reinstall the USB Root Hub drivers.
When to See a Technician
Frequent disconnects are usually due to a frayed cable or a USB port that's losing physical contact.
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