Laptop drag-and-drop causing system freeze
4.5
The laptop hangs or crashes whenever you try to move a file.
Symptoms
- System hang
- Blue screen
- Explorer crash
Possible Causes
- Shell extension conflict
- Slow hard drive
- Antivirus scan
Step-by-Step Fix
1
Disable Shell Extensions
Use ShellExView to disable non-Microsoft context menu items.
2
Check Drive Health
Use CrystalDiskInfo to check for failing sectors.
3
Disable Real-time AV
Temporarily turn off antivirus to see if it's scanning the drag action.
When to See a Technician
Freezes during drag-and-drop are often caused by third-party shell extensions (like cloud storage icons) crashing.
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